Frequently Asked Questions
How Much Will My Appointment Cost?
This depends on if your appointment is subsidised by ACC or not. For a full list of prices please click here to see our pricing page.
How Long Will My Appointment Take?
This depends on what kind of appointment you are having. An initial assessment is booked for 40 minutes. A follow up appointment is booked for 20 minutes.
Do I Need to Bring Anything to My Appointment?
If you have seen another health professional it is useful if you bring any paperwork from them; for example - ACC referral from a Doctor, X-Ray report etc. If you have had an X-Ray or scan we can usually request these results so don't panic if you don't have a copy of these.
If your injury is in an area of your body which may be difficult to access in your usual clothing, it is helpful if you bring appropriate clothing to wear; for example - bring shorts to wear for a hip injury rather than tight jeans or a skirt. We have sets of clothes here for you to change in to if you are unable to bring your own so again; don't panic.
How Do I Know If My Appointment Will Be Subsidised By ACC?
We will be able to help you figure this out when you come for your initial assessment. ACC covers injuries that are a result of a one off incident or external force; for example "walking down the street, tripped on the curb, put my foot out to stop myself and twisted my knee". ACC DO NOT cover gradual process injuries such as arthritis or unexplained/overuse pains.
ACC cover injuries for a 12 month period so if you hurt yourself 6 months ago and now feel it needs attention - it will be covered. If you hurt yourself 2 years ago - it will likely not be covered by ACC.
ACC covers injuries which occur overseas also - however only if they occurred within the past 6 months.
What will happen during my appointment?
Once again, this changes on a case by case basis. Richard will assess you by both asking about the injury and completing physical tests to figure out an effective treatment plan. Treatments can consist of manual therapy (gently mobilising joints), massage, dry needling and home or gym based exercises. Richard will discuss treatments with you before completing anything and will make sure you are comfortable with any treatments before progressing.
When do I need to come to my appointment?
If you are coming for your first appointment, there will be some paperwork to complete. Because of this, we ask that you arrive 5-10 minutes before your appointment to allow time to complete this paperwork. We ask that if you have to cancel an appointment you do so as soon as possible. If you do not attend an appointment without notifying us you will still be charged the full amount.